The need of entities within the car rental and motor vehicle industries to ensure that their clients are assisted in the event of an emergency, has led to the establishment of the First Car customer assist service which is for all our customers. This is a first in the car rental industry and in line with our philosophy of placing our customer first. By applying the technology and infrastructure experience, First Car will provide Roadside Assistance to the high levels of delivery to which our customers have become accustomed.

In view of the above, First Car, will aggressively market innovative business solutions to the vehicle market. This provides the market with the facility to place their assistance business, with a dedicated service orientated company, which will facilitate high levels of customer interaction, functionality and customer service.

The stranded First Car Renter will be assisted in the following ways:

Minor Mechanical Assistance
When it’s safe, minor repairs may be attempted. These repairs cannot be guaranteed, and the driver will be requested to immediately proceed to a repair facility.

Flat Tyre Assistance
To replace a flat tyre, inflated and serviceable vehicle’s spare tyre will be installed.. When a serviceable spare tyre is not available, towing will be provided.

Battery Jump-Start
If the vehicle’s battery is flat, the service provider will jump-start the vehicle.

Vehicle Lockout Service
In the event of keys been locked in the vehicle a locksmith will be appointed to unlock the vehicle.

Emergency Fuel Delivery
If the vehicle runs out of fuel, a limited supply will be delivered, to enable the renter to reach the nearest service station. (Cost of fuel will be for the renter’s account).

Extrication/Winching Service
If a vehicle becomes stuck, it will be extricated or winched as long as it is adjacent to a passable, established road or thoroughfare and can be safely reached from the hard road surface.

Towing Service
Sometimes a breakdown will occur at inconvenient locations. If the vehicle breaks down and requires towing, First Car will appoint a towing operator to tow the vehicle to the nearest repairer. In the event of the tow taking place after hours the vehicle will be stored in safe storage.

Message Relay Service
First Car will relay a message to a family member, friend or colleague in South Africa in the event of a breakdown or accident.